Average business days from filing date to first status of incomplete, objection, or approval (NB/A1 service level target: 10 days, A2/A3 service level target: 2 days).
Development Inspection Wait Time
Average business days from the current request date of a development inspection to the date of inspection (service level target: 3 days).
Complaint Response Time
Average business days from receipt of a complaint to a conducted field visit (Priority A service level target: 1 day, Priority B service level target: 30 days).
Front Office Customer Wait Time
QMATIC Waiting Time: Average minutes from a customer service ticket being pulled to that ticket number being served. QMATIC Processing Time: Average minutes from a customer service ticket being served to the close of the transaction.